• Planning and implementation of solutions in Salesforce environment, including related packages and tools.
  • Support the existing environment and develop solutions for multiple business units using:
    • Sales Cloud, Service Cloud, Marketing Cloud, and AppExchange packages.
  • Audit and resolve issues with data integrity and design permanent solutions for a clean database.
  • Thorough understanding of the Salesforce platform and expertise in:
    • workflow and validation rules, formulae, email mapping, reporting,
    • permission sets, user setup, Knowledge, webforms, approvals,
    • large-scale processes and user flows, etc.
  • Leveraging Process Builder, Flow, macros and console components for customized workflows.

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